Refund Policy

A Chargeback shall mean a Transaction that is uncollectible and returned to Service Provider/ SoftBulls by User/ Payee or acquiring bank for a refund to the concerned Payer / User due to any of the following reasons:

a) Any payment which the User/ Payer refuses to honour or demands a refund of because the Products or services, purchased or sold or the delivery thereof, was not as promised or was defective, deficiency of service, incomplete and /or unsatisfactory for any reason whatsoever, or that payment for the same has already been made.

b) Any payments by a User/ Payer using the Services, which is returned by the acquiring bank for any reason whatsoever.

c) Any charge/debit arising out of any alleged hacking breach of security or encryption that may be utilized by Service Provider/ SoftBulls/ Payee from time to time or

d) Any Transaction that is unsuccessful.

As a result of the rapid nature of movements of funds, once a payment has been initiated through the Services, it may not be possible to retract the same using the Services. Hence neither the Acquiring Bank or SoftBulls shall be responsible to the User or anyone else for chargeback or refund. The user hereby expressly acknowledges and confirms that SoftBulls shall not be liable for the Chargeback

Any such retraction of a payment shall be between user and payee directly and a chargeback can be considered only if the Payee refunds the amount back.

In the event of a Chargeback situation arising in case of any Products or services purchased by a User or Payer, for which payment has not yet been made to the Payee or User, the User or Payer shall be advised by SoftBulls to resolve the issue with the Payee or User at the earliest and SoftBulls shall then settle the payment in accordance with the solution agreed upon by the Parties once the same is communicated to SoftBulls.

In any event, chargeback request may be entertained only if the payee refunds the amount and hence SoftBulls is under no obligation otherwise.

In the event of a Chargeback situation arising in case of any Products purchased by a User/ Payer, for which payment has been made to the Payee/User / Service Provider, the User/ Payer shall be advised to resolve the issue with the Payee/User / Service Provider at the earliest and shall then settle the payment in accordance with the solution agreed upon by the Parties only if the Payee refunds the amounts back.

SoftBulls shall not be responsible to make payments in respect of any Chargeback unless it has received the requisite amounts from the concerned acquiring bank/ Service Provider/ Payee/ User. In the event of the receipt by SoftBulls of an amount of a Chargeback from the acquiring bank / Service Provider, SoftBulls shall pass on to User/ Payer such amount received by them within 7 days

Further more :-

The User shall keep the Acquiring Bank and SoftBulls safe and harmless and indemnified and shall indemnify the Acquiring Bank and SoftBulls for any actions, claims, costs, loss, damages, expenses or liability made against or suffered or incurred by the Acquiring Bank or SoftBulls directly or indirectly arising out of:
1. a Card transaction between user and the vendor
2. all Card transactions that are charged back;
3. willful misconduct, collusion to falsify a business transaction or carrying on activities which are illegal or prohibited as per the law of the land or as may be prohibited in the terms and conditions agreed with SoftBulls by the user or fraud by Customer/Vendor or its Employees or Agents;
4. Any fines or penalties imposed on the Bank or SoftBulls by the Card Schemes in connection with SoftBulls’s use of the Services;
Bank may refuse to accept any transaction if it is invalid and may charge it back to SoftBulls if the Bank has already processed it.
Bank may reserve the right to:
1. debit SoftBulls’s Settlement Account and/or
2. deduct and set off from settlement funds due to SoftBulls; and/or
3. invoice/raise a debit note to recover from SoftBulls separately,
4. for any of the following amounts:
- funds credited to SoftBulls’s account in error;
- the amount of any refunds issued (if not already deducted from sums paid by Bank to SoftBulls
- invalid transactions (including Chargebacks and our related losses;
- government charges; and
- any other amounts then due from SoftBulls to us, arising out of or in relation to the terms of the Transaction Documents;

Refund

If a User claims a refund, before the vendor is settled, SoftBulls shall on written request for refund, roll back the transaction to the User after deducting the relevant MDR charges
In case the User claims a refund after the vendor is settled, the User expressly agrees that such transactions cannot be rolled back and hence covenants to resolve this transaction with the Vendor offline and inform SoftBulls on such resolution. Neither Acquiring Bank nor SoftBulls shall be liable to the User or the Vendor for any such refund in this instance Cardholder/Customer, SoftBulls must provide a cheque in favors of Bank for the amount of the refund.

Refund Policy

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